Mothercare prides itself on operating a “hassle-free” returns policy, and will refund or exchange most products returned within 30 days of purchase. However, the company will not cover delivery charges in line with the Mothercare returns policy. Products must be returned unused, in their original form and complete with the original packaging undamaged. Customers are also required to provide proof of purchase when arranging Mothercare parcel returns – for online orders, an email confirmation, invoice number or copy of a dispatch email will suffice. If you cannot locate any of these, you should contact customer services.
Packages should be clearly marked as “returned goods” in order to prevent any delays in your refund being processed, as well as to avoid any potential confusion between departments. It is the responsibility of the customer to ensure returned packages arrive at the correct address.
The Mothercare parcel returns terms and conditions dictate that personalised products cannot be returned. Media items such as DVDs or computer software are non-returnable, in order to prevent piracy.
In certain instances, products may not be returned for health and safety reasons. Toiletries, nappies, underwear, breast pads and consumables like baby food are non-returnable as they could present a contamination risk.
If the customer wishes to arrange the return of items purchased as part of a multi-buy promotion or other exclusive offer, all products purchased in conjunction must be returned at the same time.
These Mothercare returns conditions do not apply to products which are faulty, damaged or otherwise not as described.
For international parcel returns, Mothercare requests that customers contact their returns team via email, phone or post prior to sending packages, as restrictions may apply.
Return Your Mothercare Parcel
If you need to return an item to Mothercare for a refund or replacement, the good news is that there are a number of great value next day delivery services available which enable you to send your items back without having to incur large costs.
Many couriers offer real-time tracking on all of their outgoing packages, and this allows you to send your Mothercare parcel returns with complete peace of mind, safe in the knowledge that you’ll be able to keep up to date with the delivery process and will receive confirmation that the package has arrived in perfect condition. Once the parcel arrives, Mothercare will then be able to process your refund with minimal fuss.
The real beauty of using our service to book a courier is that you can arrange for your parcel to be collected at your convenience from your home or work address. This puts you in control of the process and means that you won’t have to arrange to take time off work or make space in your diary just to sit around waiting for your parcel to be collected. Many UK couriers offer collection time windows of just one hour, allowing you to get on with your day without the hassle of chasing up delivery drivers.
If you’d prefer to drop your parcel off at a designated depot, then this can also be arranged – with so many couriers to choose from, you’re free to pick from any of thousands of locations around the country in order to get fast, cost-effective and above all, convenient Mothercare returns as and when you need them. This option is particularly useful for those who work in built-up urban areas or city centres, as many high-street stores double as parcel delivery depots nowadays.
Mothercare Couriers
When delivering parcels, Mothercare use many different couriers depending on the size, weight and location of the item. For smaller items, the company generally uses Yodel or Hermes.
Yodel has a huge network of vehicles and depots throughout the UK and works with many of the UK’s largest retailers to ensure that parcels arrive on time, at the right location and in perfect condition.
Hermes, like Yodel, takes advantage of a large logistics network to ensure that Mothercare deliveries are correctly fulfilled on time. It is now one of the leading parcel delivery solutions in the UK. In terms of returns, Hermes now has over 4,500 different locations where customers can send their Mothercare items back to the depot.
For large furniture deliveries, Mothercare tends to use a company called DX. This is because some furniture items can be expensive and DX offers parcel cover of up to £5000 on selected courier services. DX vans are often staffed by two people in order to make the loading and unloading process hassle-free. Whereas other couriers offer a single-person drop-off service, it is possible for retailers and customers to arrange the positioning of furniture as opposed to simply leaving the consignment at the doorstep when there is more than one courier present.
International orders placed with Mothercare are shipped with DHL Express. As one of the largest logistics and express delivery services in the world, DHL is capable of shipping items across large international distances for less, and has its own fleet of airliners in order to ensure that time-critical deliveries are where they need to be – even if the destination is on the other side of the globe.
Although Mothercare uses these specific carriers to deliver products to customers, the Mothercare returns policy does not stipulate that returns must be booked in with any delivery company in particular. Customers are free to choose their own provider – and with so many available, finding one that offers a money-saving deal on returns needn’t be difficult. The best way to start is by using this site to compare prices on Mothercare returns from your postcode, whether you’re in the centre of London or the remote Scottish Highlands.
Tracking Your Mothercare Order
If your parcel is urgent, valuable or time-specific, you’ll be pleased to know that it’s easy to keep tabs on it with our free, easy-to-use parcel tracker which can provide you with the whereabouts and status of your package as it travels via our network of suppliers and couriers.
In order to track your Mothercare order or return all you need is the unique reference number, often referred to as the “parcel ID”, which can be located in your delivery confirmation email.
There are huge benefits to being able to track parcels as they make their way along the various points in their journey. The majority of couriers offer this service as they know it provides customers with the ultimate peace of mind, and this means customers are more likely to use their services.
Some couriers offer more comprehensive parcel tracking services than others. For example, the ability to live-track and get minute-by-minute updates may not be available with an ultra-low budget delivery company, although you should still be able to get an indication as to whether the parcel has left the depot, along with a time frame no larger than an hour as to when you can expect your parcel to arrive.
Parcel tracking can be used regardless of whether you’re expecting to receive a parcel or returning an item. When the item arrives at its destination, most couriers will email or text you to let you know that the delivery has been completed, allowing you to get on with your day, safe in the knowledge that your parcel has been delivered.
To find out more about the Mothercare returns policy, use the guide from Parcel Delivery today.
