When purchasing items online, you are not always going to like what you have bought. This could, therefore, lead to you needing to send a parcel back. If this is the case, it is crucial that you are aware of the Debenhams return policy. When it comes to returns you have a total of 28 days from the date of delivery in order to return it for a refund or exchange. For any click and collect orders, this can start 28 days after the date you received your order. We understand that this time frame can be difficult. This is why we compare the prices of a wide range of courier services for the best result every time.
Returning An Item To Debenhams
When returning an item to Debenhams, it is important to make sure you are aware of all return’s options. This will ensure that your refund or exchange is successful every time in line with the Debenhams online returns policy. These return options are as follows:
If you have purchased an item online, you need to return items in-store or by a parcel Motel. If you have purchased an item in-store, they need to be returned to the store.
Returning An Item In-Store
If you have purchased an item in-store you can exchange or refund immediately. By taking it in store you can then return items that do not fit. Your refund will take between 3 and 5 working days to get into your credit account. All repayments will be made to the card that you used to initially purchase the item.
To return an item present your goods and the despatch note at a service centre. You will be met by Debenhams advisors, and they will process your refund. If you are unable to present the original payment card at this time, you will be offered an exchange or a refund on a Debenhams gift card. However, for this to be processed and your item successfully returned you will require proof of purchase. This is also the process that needs to be followed when following the Debenhams online returns policy. Without following these steps, your refund may not be processed.
Returning An Item By Post
If you are looking to send an item by post, it must be using the Freepost return logo from dispatch. This will take up to 10 days to reach them. When the refund has been processed according to the Debenhams return policy, the money will be in your account in 3 to 5 days.
In order to avoid delays with your Debenhams com returns, you should follow these simple steps.
- Print out the Freepost label for the department that you need.
- Repackage the goods in their original packaging.
- Complete the return form with reasoning and place this inside.
- Attached the Freepost return label to the outside.
- Take to post office and acquire proof of posting.
- Keep your proof of posting until you have your refund.
This is a simple step process that will ensure your Debenhams online returns are successful. If you are unsure about anything, it is important to refer to the Debenham return policy as this will provide you with what you need.
What Can’t I Return Under The Debenhams Return Policy?
When organising Debenhams returns, there are some items that you cannot receive a refund on. The only way you are eligible for a refund is if the items are faulty. These are as follows:
- Gift Experiences
- Beds
- Customised Items
In addition to these, there are a number of items that cannot be returned due to hygiene reasons. They cannot be returned if:
- The original packaging has been opened
- If Jewellery has been opened
- If the original packaging has been damaged or opened on bedding.
- If there are no hygiene strips remaining on the product.
- If it is food or drinks related
In addition to there, there are a number of cosmetic brands that cannot be refunded under the Debenhams refund policy. Therefore, it is important to be aware of these beforehand. If you are unsure about anything that needs returning, get in contact with customer service. They will be able to talk you through the process. When all questions have been answered, you can then begin packing your item. This can then be returned by either courier or to your local store for an exchange or a full refund.
Returning Furniture To Debenhams
In order to return furniture to Debenhams, you are required to book a courier collection. This should be done through the customer service team. Until the collection has taken place, you are required to keep the furniture in the same condition. The refund will be processed when the items have been collected and a collection charge will also be applied. You will need to allow 14 days for any refunds to be credited to your account.
Returning An Item Purchased On A Debenhams Giftcard
If you have purchased an item on a gift card it is still possible to return it under the Debenhams online returns and normal returns policy. The refund will be put back onto the gift card that you paid with. To secure a refund you will need to make sure that:
- Its been less than 28 days since you got the item
- You haven’t damaged it
- Proof of purchase
- Make sure your item is included in our returns policy.
If you have lost the gift card, you can contact customer service. Depending on how it was paid your balance will either be put onto an e-gift card or on a gift card. This gift card will then be sent to you by post. It is important to note, however, that this can take up to two weeks to arrive.
Why Choose Parcel Delivery For Your Debenhams Returns?
Here at Parcel Delivery, we understand that organising returns is stressful. Because of this, we make the process of booking delivery even easier. With designated couriers as well as standard delivery, we have many affordable prices. We work closely with a number of reputable couriers to help make your Debenhams com returns a reality. All you need to do is enter the returns address as well as the dimensions. Finish with the collection postcode, and we will take care of the rest. We will get you a quote quickly. We understand how stressful this can be, this is why we work tirelessly to find you the most affordable delivery service.
Popular Questions Asked When organising Debenhams Returns
Can I Return An Item That Is Faulty?
If you receive an item that is faulty, you are fully within your right to replace it. In order to do so, refer to the Debenhams returns policy and follow the steps. You will receive a full refund on any items that are returned.
Can You Return Makeup To Debenhams?
Makeup cannot be returned under the Debenhams com returns as this is unhygienic. Even if the protective seal has only been removed, this is not in a sellable condition. This, therefore, means that no refund will be given under the Debenhams refund policy. Therefore, it is important to ensure you are sure on the product before purchase. In addition, you cannot return fragrance or swimwear as this is considered unhygienic after purchase.
Can You Return A Debenhams Gift Card?
If you have been given a gift card for Debenhams that you do not want, this is not refundable. However, a purchase that is made on the card can be refunded. If there is nothing that you like in-store, you can gift this to someone else. They will then be able to use the funds on the gift card to make a purchase. However, it is important to ensure that you use the gift card in the dates that it is still valid as this will allow you to purchase the item that you want in no time at all.
Can I Return Something I Bought In A Sale?
If you head into a store and purchase something that is on sale, it is still able to be returned. The same applies to an item that is bought on sale as a normal item. As long as it is returned within 28 days, along with a proof of purchase it will be refunded. This proof of purchase can be the receipt, delivery note or confirmation email. By following this procedure, you can make sure you have the refund that you are entitled to within a few days. This can either be refunded on a gift card or to the original account that you purchased the item. This can then either be spent in-store or elsewhere. Alternatively, you can exchange it for an item of the same value.
So before you organise your Debenhams com returns, try our parcel delivery tool today. We will compare the prices of a number of services. This will make sure you have the best possible price every time. So why not try it for yourself today?
