Schuh pride themselves on offering secure courier services to ensure your new shoes arrive in excellent condition, quickly. The company like to keep you in the loop which is why they let you track your order from the moment it’s placed. This will mean you know exactly when it is leaving their warehouse and is on its way to you.
However, they do understand that sometimes, you may want to return your item, whether that be because it’s not quite what you expected, or maybe you bought it as a present for someone who already has that item. No matter what, Schuh offers their customers a 365 day returns policy.
Return Your Schuh Parcel
If for any reason you are not 100% happy with your new shoes, you can arrange Schuh returns on any unused items within an amazing 365 days. As long as you have the receipt, you get a whole year to decide, according to the amazing Schuh returns policy. It is important to make sure the shoes fit before using as any signs of wear will mean you cannot return the item. The 365 day Schuh parcel returns policy is also applicable to the Schuh range of imperfect items. An exchange is not available as they are one-off items but a full refund will be offered where the item is not used, in accordance to the Schuh returns policy.
We offer a range of courier services via our website, who are all able to provide a fast, cheap and efficient returns service. All Schuh returns should be sent to:
Schuh Returns
Schuh Ltd
1 Neilson Square
Deans Industrial Estate
Livingston
West Lothian
EH54 8RQ
United Kingdom
When you received your order, there should have been a Schuh parcel returns form inside – you should fill this out. If you no longer have the form, you will need to include a note which details your name, address, contact number and the reason you are returning the item. The shoes should be packaged carefully and returned in the original box, in line with the Schuh returns policy. Our couriers all offer an excellent tracking service for Schuh parcel returns, to ensure you know where your parcel is at all times. As soon as the parcel is collected from you, the courier will scan the barcode and the details will be uploaded to the courier’s live tracking system. As the return progresses, you will be able to follow the parcel through each stage of the journey until it reaches the Schuh warehouse.
Schuh Couriers
Schuh parcels can be delivered via a variety of couriers and delivery options to give you ultimate flexibility. The quickest is next day delivery when you place your order before 10pm. There are also options to pick a specific day including weekends alongside the standard economy delivery service. It is possible to have the parcel delivered to an alternative address to your billing address. All UK standard deliveries are free on orders over £20.00, and it is £3.00 for orders less than £20.00. If you would prefer express or special delivery, this is £4.99 on any order which is required for delivery the next day.
There are a number of approved couriers which deliver Schuh parcels, including Parcelforce, UPS and a range of other reliable providers. Schuh only engage couriers they can trust to provide fast and efficient delivery service to their customers, while offering great customer support and value for money.
If you do not like having to wait at home for a delivery, it is possible to have your parcel sent to your local Collect Plus store. The delivery is quick and will take place within 2-3 working days. There are over 6,000 convenient stores around the UK, in local shops and post offices. Many of these stores have long opening hours so are perfect if you are looking to pick up a parcel outside of office hours. If you choose this service, it is free for all orders over £4.99. You will receive an email and text message to let you know when your shoes are ready for collection. Remember to bring this with you along with photographic ID when you collect your items.
Schuh work with a number of courier services to give you many options for both UK and international parcel deliveries. The couriers are all chosen because of their accuracy and reliability. All Schuh couriers are required to ask for a signature upon delivery for your peace of mind. If you personally will not be home, a signature can be provided by anyone at the address. If there is no one home, the courier will try to deliver to a neighbour who is willing to sign for the parcel. If this is not possible, the courier will try to drop the parcel to a local post office – a calling card will always be left to let you know. If none of these options are possible, the courier will return the parcel to the depot where a new delivery will be re-scheduled.
Tracking Your Schuh Parcel
Once your order is dispatched from Schuh, you will receive an email with a link to the courier’s website, along with a tracking number. This will allow you to view up-to-date tracking information for your order. Occasionally, email providers put this into the ‘junk’ folder – if you can’t find the email, it is worth checking it here. If you still cannot locate the email, you should contact Schuh customer service team who will resend the email to you.
If you have ordered a number of items, Schuh will try and ensure they all arrive together, however, if they are sent separately, you will be provided with a tracking number for each parcel.
By providing you with a number of delivery options, you are in charge of the delivery timescales. You can return your new shoes as quickly as you need them, but the quicker the delivery, the more it will cost. All deliveries are made between 7am and 6pm and include all day Monday to Sunday, to provide you with complete flexibility.
If you have ordered items for delivery outside the UK, the default courier is UPS, although you can choose your own courier service. Here at Parcel Delivery we can provide you with a range of international courier services to offer you a variety of options. The international couriers we advertise all offer an efficient and reliable service. They have been carrying out international deliveries from the UK for many years and have vast experience.
If you are planning on arranging an international delivery outside of the UPS option, you should contact the Schuh Customer Experience Team at [email protected], or call them on 0207 100 1515. If you are sending an item to a country outside of the European Union, the parcel will have to go through customs clearance upon entry to the country. This can take up to 4-6 weeks and there could be import charges to pay. These import charges will need to be paid by you. Unfortunately, it is impossible to estimate what these charges will be as they are decided by the customs department upon entry to the country. All deliveries made within the European Union will not have to clear customs or pay import taxes as there is a free trade agreement in place.
If you have returned your purchase, the delivery time will depend on the courier service used. Once the parcel arrives into the Schuh warehouse, it will be processed within three working days and you will receive an email as confirmation. All refunds can only be made to the original payment method of debit or credit card. if you no longer have access to this payment method, you will be offered an exchange or a Schuh gift card.
